Scaling Fulfilment Excellence: EWE's Partnership with AO

Background

AO has been a valued partner of EWE since 2019. Over the years, our collaboration has grown into a highly efficient and harmonious relationship. As AO's exclusive 3PL provider in Australia, EWE is proud to support their operations with comprehensive logistics solutions tailored to their needs.

Challenges

AO’s rapid growth and diverse operations demanded a logistics partner capable of managing complex supply chain requirements. Ensuring seamless inventory management, timely deliveries, and efficient handling of returns were critical to maintaining AO’s reputation for excellence. Additionally, during high-traffic events, AO’s retail operations required real-time logistical support to ensure uninterrupted customer satisfaction.

Manage complex supply chain requirements

Ensure seamless inventory management

Handle timely deliveries and returns

Provide real-time logistical support during high-traffic events

Solution

EWE provided tailored solutions to meet AO’s challenges

Comprehensive 3PL Services

EWE offers a full suite of services for AO, including:

Receiving and unpacking containers
Quality inspection and sorting of products
Shelving and warehouse storage
Merchant delivery and online order fulfillment
Delivery services and handling of returns.

Integration with Shopify

EWE directly integrates with AO’s official Shopify store, enabling seamless synchronization of orders and logistics. This integration ensures accurate order processing and real-time updates, reducing errors and enhancing customer satisfaction.

Competitive Australia Post Rates

Leveraging our extensive logistics network, EWE secures the most competitive Australia Post rates for AO, optimizing their shipping costs without compromising on service quality.

On-Site Event Support

During high-profile events and competitions, EWE deploys dedicated staff to AO’s locations to provide on-site logistical support. Our team handles restocking, shelving, and ensuring that the surge in demand is managed smoothly, guaranteeing optimal sales performance for AO

The Result

The partnership between EWE and AO has achieved:

Operational Excellence: AO has experienced streamlined logistics operations, from warehouse management to last-mile delivery.
Fulfillment Capacity: During peak periods, EWE ensures stable processing of 5,000+ B2C orders per week and over 10,000 units in B2B orders.
Cost Efficiency: Our competitive shipping rates have significantly reduced AO’s logistics expenses.
Event Success: EWE’s on-site support during peak events has ensured uninterrupted retail operations, enhancing AO’s brand reputation.
Customer Satisfaction: With timely deliveries and efficient handling of returns, AO continues to exceed customer expectations.

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Conclusion

Through our exclusive partnership, EWE has become an integral part of AO’s fulfillment operations in Australia. By providing tailored logistics solutions, seamless technology integration, and dedicated support, we ensure AO’s ability to scale their business and meet customer demands. Our collaboration exemplifies the power of a trusted 3PL partnership in driving business growth.